You can place an order with us directly by visiting our website at www.neowatercy.com/shop or by contacting us at: Tel: 70088701, 99301066 Email: info@neowatercy.com ​ or by sending a request form at www.neowatercy.com/contact

For deliveries in Limassol, there is a payment option ‘Cash upon delivery’ that you can request on checkout. If this option of payment is selected, you will have to pay for your order with cash once is handed to you by one of our staff (a legal cash receipt will be issue to you on the spot after the payment is completed). We are on the process to include a PAYPAL and a VISA payment option to our website. ​ If the delivery by courier service is selected (for Nicosia, Larnaca or Pafos) you have the option to pay for the order at the couriers' office when you collect your package.

If the delivery address is located in Limassol city and your order is above 20€, our staff will deliver your order for FREE to your requested location. If your order is below the amount of 20€, there is an additional delivery charge of 10€. There is also an additional free pick-up service available at checkout that you can collect your order from a physical address in Limassol. If your delivery address is located in other cities of Cyprus (Nicosia, Pafos or Larnaca) your order will be shipped via a payed selected shipment method with tracking number (ACS, AKIS Express, etc.). The cost of delivery with a courier varies as it depends from the volume size and weight of your order. We will provide you with a link to track your package or the address of the courier's office that you can collect your package. ​ Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment.

Packages are generally dispatched and delivered within 1-2 days (if in stock) after receipt of payment for Limassol City. If the delivery by courier service is selected (for Nicosia, Larnaca or Pafos Cities) the delivery time will be entirely up to the courier. Please make sure that the contact data and delivery address entered when placing an order are correct in order to prevent delays and misunderstandings in the delivery of your order.

You can cancel or return your order as long as it complies with our Terms & Conditions Policy and our Product Return/Refund Policy. If you cancel your order before it has been shipped, all payments made under this order will be refunded to you in full. The money will be returned using the same payment method that was used for the purchase. ​ If you cancel your order after it has been shipped or you are unhappy with our product and you want to return it, it is your responsibility to return the product to our warehouse. We will provide you the return location by email. We will refund all payments done by you for the products at the time of ordering, except the cost of delivery. The money will be returned using the same payment method that was used for the purchase. We won’t process the refund until we have received the goods back and inspect their condition. ​ In the case of return of faulty goods all payments under the order will be refunded to you in full, including the cost of delivery of the goods to our warehouse if the goods were sent to us by you yourself rather than through our courier or staff. The money will be returned using the same payment method that was used for the purchase.

Our drinking water filters are specially built and configured to give you the water that always tastes amazing, straight from the tap. Some of the benefits of the water filtration systems are: Better taste. Removal of impurities. Cleaner colour. Ease of access to fresh drinking water, encouraging you to drink more.

Hard water is water that has high mineral content. Hard water is formed when water percolates through deposits of limestone, chalk or gypsum which are largely made up of calcium and magnesium carbonates, bicarbonates and sulfates. Hard drinking water may have moderate health benefits, but can pose critical problems in industrial and domestic settings, where water hardness must be monitored to avoid costly breakdowns in boilers, fridges, washing machines, and other equipment that handles water. Wherever water hardness is a concern, water softening is commonly used to reduce hard water's adverse effects.

1. Mineral build up around water fixtures. 2. Soap scum on bathtub, curtain or doors. 3. Home appliances (heaters, dishwashers, washing machines, etc.) fail or have shorter life. 4. Dry itchy skin. 5. Dull scratchy clothing. 6. Spots on dishes, flatware and glasses. 7. Funny taste. Hard water generally tastes or smells metallic, sulfuric, or sour.

Living in a home with hard water can be a costly problem. When hard water flows through the pipes of your home the dissolved minerals combine with heat, leaving scale and buildup that damages your pipes, appliances, and fixtures. A water softener works to treat hard water by removing the minerals responsible through a process called ion-exchange. Mineral ions that cause hardness and damage to your home are trapped by resin within the system and exchanged for sodium and potassium ions. Some of the benefits of a water softening system are: Cleaner and shinier silverware, glassware, mirrors, tiles, cars, or any plumbing fixtures. Softer skin and clean, smooth hair. Reduced soap curd makes cleaning easier and reduces housework. Uses less soap and shampoo because of the rich lather softened water and soap produces. Softer clothes without hard minerals trapped in the fabric. Fabrics last longer and whites stay whiter without the dingy gray caused by hard water. Preserves the life of all water appliances such as coffee machines, ice makers, dishwashers, water heaters and laundry equipment. Save money on monthly energy costs and damages to appliances.